August 2023 Important Message from Illinois American Water
Dear Customer…..This is an important message from Illinois American Water. We are beginning our annual maintenance program, which includes testing and flushing fire hydrants in addition to a temporary change in water treatment. This work is expected to begin approximately on Wednesday August 9th and will occur across our system for the next three to six weeks.This work is part of our annual maintenance which supports continued water quality and fire protection. While Illinois American Water crews are working, customers may experience a slight drop in water pressure or draw some discolored water for a short period of time. If your water is discolored, run the cold water taps only, at the lowest level of the house for about 3 to 5 minutes until the water runs clear. If discolored water occurs please also refrain from doing laundry during that time.While we are completing this work, our water quality team will also be switching treatment to a form of chlorine known as “free chlorine,” which does not contain ammonia. This stronger disinfectant is typically used by water utilities when flushing water mains and fire hydrants. If you have a health care need that requires purified or filtered water, you should reach out to your healthcare provider with any questions. During the temporary treatment change, customers may experience a more noticeable chlorine taste or odor in their water. There is no reason for concern. This is due to the switch in chlorine types. If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. In keeping with American Water’s focus on safety for both customers and employees, please do not approach our crews while they work. For more information or to see a map of the affected area please go to Illinoisamwater.com and click on ‘Alerts’. You may also call 1-800-422-2782 for more information. Once again, for more information please go to Illinoisamwater.com or call 1-800-422-2782. We apologize for any inconvenience and appreciate your patience and understanding.
