Effective Monday August 18th, Our supplier, Illinois American Water (see below message) will be temporarily changing the type of disinfectant used in the water as they always do at this time of year. Instead of combining the chlorine in the water with ammonia, they will be adding chlorine only. During this time Bond Madison Water will flush the distribution system using this type of disinfectant. Our annual flush of the system will begin August 18th. We will resume normal disinfectant in approximately four to six weeks. Flushing the system lines with chlorine only disinfectant removes and prevents chemical build up in the lines. There is no need to boil the water. Many distribution systems use this type of disinfectant year-round. If an objectionable difference in odor is noticed, then allow water drawn from the tap to sit in the refrigerator for a few hours. Dialysis patients and renal care facilities should be aware of these changes and adjust their health care practices accordingly.
Dear Customer, This is an important message from Illinois American Water. We are beginning our annual maintenance program, which includes testing and flushing fire hydrants in addition to a temporary change in water treatment. This work is expected to begin on 8/18/25 and will occur across our system until 9/5/25. Flushing in your area will occur between the hours of 8:00 AM and 4:00 PM. This work is part of our annual maintenance which supports continued water quality and fire protection. While Illinois American Water crews are working, customers may experience a slight drop in water pressure or draw some discolored water for a short period of time. If your water is discolored, run the cold water taps only, at the lowest level of the house for about 3 to 5 minutes until the water runs clear. If discolored water occurs please also refrain from doing laundry during that time. While we are completing this work, our water quality team will also be switching treatment to a form of chlorine known as “free chlorine,” which does not contain ammonia. This stronger disinfectant is typically used by water utilities when flushing water mains and fire hydrants. If you have a health care need that requires purified or filtered water, you should reach out to your healthcare provider with any questions. During the temporary treatment change, customers may experience a more noticeable chlorine taste or odor in their water. There is no reason for concern. This is due to the switch in chlorine types. If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. In keeping with American Water’s focus on safety for both customers and employees, please do not approach our crews while they work. For more information or to see a map of the affected area please go to https://amwater.com/ilaw/alerts. We apologize for any inconvenience and appreciate your patience and understanding. Esto es un aviso importante sobre su servicio de agua y/o alcantarilla. Para asistencia en Español, por favor llame Illinois American Water al 1-800-422-2782.