FAQ's

When is my bill due?

What if I donít pay the late charge if payment is late?

If I have a leak will Bond Madison repair it?

Do I get a break on my bill for excess water due to a leak?

Why do I have to pay a $30 access fee if Iím not "accessing" water?

Can I estimate if my meter pit is full of water?

Is the water hard or soft?

Whereís my meter?

Will Bond Madison install the line to my house?

Can the same line running from my well to my house be used for Bond Madison Water?

Do you pay for easement?

What about my trees?

What about flowers, gardens, etc.?

Do you pay for damages to my crops?

Will my fences be cut?

How deep is the water line?

Where will the line be placed on the property?

Can I build or plant trees over the line?

Am I required to tap on if I sign an easement?

Can I have a free tap for my easement?

What about long term damage to my property?

What happens if I donít sign an easement?


When is my bill due?

The 1st of each month, no later than the 17th.

What if I donít pay the late charge if payment is late?

The charges build up on the account.

If I have a leak will Bond Madison repair it?

No.

Do I get a break on my bill for excess water due to a leak?

No. Bond Madison does have a drop-down water rate so that you pay less for water after 25,000 gal used.

Why do I have to pay a $30 access fee if Iím not ďaccessingĒ water?

The first $30 of your bill covers debt service. This pays the cost of constructing the mains that bring water to the rural areas.

Can I estimate if my meter pit is full of water?

Yes, but please indicate the estimated gallons as well as dollars on payment sheet.

Is the water hard or soft?

The water is considered moderate Ė 12 to 14 grains. A water softener is not necessary, though some customers prefer to use one.

Whereís my meter?

Most meters are set along the property adjacent to the road, usually ten to fifteen feet inside the property line. If you are unable to locate the meter, call the office for help.

Will Bond Madison install the line to my house?

No. The property owner is responsible for connecting a service line from the meter to their home.

Can the same line running from my well to my house be used for Bond Madison Water?

Yes, but only if the well has been abandoned.

Do you pay for easement?

Rural Development, the Federal funding agency for our project, does not allow any payment for easements. We are a not for profit company. Therefore the easements must be donated by the landowner to allow the user charge to be as low as possible.

What about my trees?

If you have a special tree that you want to save, put the request on the easement. That way we will flag the easement as a restricted easement, and will not miss the request. Unless requested the contractor will remove any small trees and brush that are in the way. Bigger trees will be removed only if absolutely necessary.

What about flowers, gardens, etc.?

We go around them if requested on easements as a restriction. Numerous restrictions bring construction costs up which translates into higher water bills. Yards are leveled and re-seeded by the contractor after construction is complete and they are allowed to settle for several months.

Do you pay for damages to my crops?

The landowner will need to request the crop damage payment after the crop is harvested. Following the harvest, the landowner should submit to the Water Company the location of the field, the crop grown and the yield. The Water Company will pay the damage, not the contractor. There is a form to assist with this. If you did not receive one when signing easement, please call the office to request a copy.

Will my fences be cut?

The contractor is instructed to not cut fences unless absolutely necessary.

How deep is the water line?

42 inch cover.

Where will the line be placed on the property?

As close as possible to the right of way line, in most cases, not farther than 15 feet from the right of way line.

Can I build or plant trees over the line?

No. That can damage the line and make leaks undetectable.

Am I required to tap on if I sign an easement?

No.

Can I have a free tap for my easement?

No. Everyone must pay the tap on fee to provide the Water Company funds for start-up costs. The construction tap fee is very reasonable and actually does not cover the cost of installing the meter.

What about long term damage to my property?

The experience of the Water Company has shown no long term damage. Signs of trenching disappear within the first year.

What happens if I donít sign an easement?

The Water Company will utilize a permit from the state, county or township to place the main in the right of way. If there is not enough of room in the right of way to construct the main, the line would have to be dropped from the project or relocated. If you do refuse to sign easement, the water company will be unable to provide you with water service.